Customized hampers and personalized products are not eligible for return. Please ensure all customization details are carefully reviewed and confirmed before placing your order. If an error occurs due to our oversight, we will take full responsibility and offer an appropriate resolution.

Incorrect or Defective Items

If you receive an incorrect or defective item, it must be returned before a replacement is issued. You may use any reliable courier service for the return, and we will reimburse the shipping cost once we receive and verify the returned item.

Refund Process & Timelines

Refunds for domestic orders are processed within 5-7 business days, while international orders may take 10-14 business days. Refunds will be issued to the original method of payment used at the time of purchase. You will be notified via email once your refund has been initiated.

Replacements & Exchanges

We offer replacements or exchanges for items that are damaged during shipping. Customers must submit clear photographic evidence of the damage. Once the return is approved, we will promptly dispatch a replacement item or issue store credit, based on your preference.

Customer Support & Contact Information

For any questions regarding returns, refunds, or exchanges, our customer support team is here to help. Please contact us:

Email:talk2shedev@gmail.com
Website: www.giftora.com

We’re committed to ensuring a smooth and satisfactory experience for all our valued customers.